Policy check
Send us your policy PDF. We'll compare it to what you were told and flag anything worth correcting.
Customer Success
Customer Success & Policy Support Desk
Need to check your policy, correct a detail, understand a benefit, or plan a renewal? Our Customer Success team is available Monday to Saturday.
What we help with
Common Customer Success requests.
Four steps of Customer Success engagement.
01
Submit your policy query or request via phone, email, WhatsApp, or branch walk-in.
02
03
04
How our Customer Success Desk assists you daily.
Policy Onboarding & Verification
Assistance with verifying proposal form accuracy, checking VAHAN vehicle registration details, and ensuring seamless policy issuance.
Endorsement & Corrections
Free support for correcting misprinted names, engine numbers, chassis numbers, address changes, and nominee updates on existing policies.
Renewal Tracking & Reminders
Automated reminders 30 days prior to policy expiry to ensure zero lapse, zero loss of No Claim Bonus, and zero physical inspection hassles.
Claim Filing & Escalation
Dedicated 1-on-1 claim advocates who guide you through documentation, coordinate with surveyors, and escalate delayed claims with insurers.
Our promise to every policyholder.
- 01Zero Spam PolicyWe never sell your personal contact details to third-party telemarketers or external call centers.
- 02Dedicated Case ManagersGet assigned a single point of contact for complex claim handling and endorsement requests.
- 03Multi-Channel SupportReach us via phone, email, WhatsApp, or walk into any of our 15 official branch offices across India.
- 04IRDAI Grievance SupportIf an insurer wrongfully denies your claim, our legal team helps you file an official appeal on the Bima Bharosa portal.
Four steps of Customer Success engagement.
01
Submit your policy query or request via phone, email, WhatsApp, or branch walk-in.
02
03
04