Share Feedback & Care
Tell us what we can do better.
Whether you have a product suggestion, service query, or grievance, every message is reviewed directly by our customer success team at support@insuremile.in.
Customer Success Desk
Customer Service Commitments & Grievance Guidelines
At Insuremile, every customer submission drives continuous refinement across our digital web aggregator platform, customer support desk, and partner insurance company operations. We value product suggestions, premium calculation queries, policy endorsement assistance, and formal customer complaints.
1. Official Response SLAs and Resolution Timelines
All customer feedback submitted through this official portal receives an instant confirmation receipt containing a unique tracking reference code. Product suggestions, website feature feedback, and general insurance queries are evaluated by our customer success operations team within 24 hours. Formal policy grievances, endorsement disputes, or claim assistance requests receive an actionable resolution roadmap within 3 business days.
2. Independent Compliance and Grievance Audit
If your submission involves a delayed policy schedule document, incorrect vehicle details, premium calculation discrepancy, or claim settlement dispute, our internal compliance team conducts an independent investigation with the partner insurance company on your behalf to safeguard your policyholder rights.
Frequently Asked Questions About Submitting Feedback
Once submitted, a confirmation email with your reference code is dispatched. You can reply directly to that email thread or quote your reference number when speaking with our support team.
Regulatory Escalation Notice
Complaints logged through this form receive an official reference number. If your policy grievance is unresolved within 15 working days, you can escalate directly to the IRDAI Bima Bharosa portal or call 155255.